FAQ
PRODUCTS
Are your products authentic?
Yes. Prime Dermal supplies authentic aesthetic products sourced through established and trusted distribution channels.
What are the expiration dates of your products?
All products are supplied with valid expiration dates, clearly indicated on the original packaging.
ACCOUNT
Do I need to create an account to place an order?
Yes. An account is required to place orders and to verify professional eligibility.
ORDERS
Can I cancel or modify my order?
Orders may only be canceled or modified before they are processed for shipment.
Is there a minimum order requirement?
Minimum order requirements may apply depending on the product and order value.
Can private individuals place orders?
No. Prime Dermal supplies products exclusively to licensed medical professionals and qualified aesthetic providers.
PRICE & PAYMENT
What currency are prices listed in?
All prices are listed in U.S. dollars (USD).
What payment methods do you accept?
We accept secure online payments, including major credit cards.
When is my payment processed?
Payment is processed at the time the order is confirmed.
SHIPPING
Do you ship Worldwide?
Yes. We offer shipping to eligible locations worldwide.
How can I track my order?
Tracking information will be provided once your order has shipped.
CONTACT
When is customer service available?
Customer service is available during standard Canada business hours.