Shipping policy

SHIPPING POLICY

Last Updated: July 14, 2026

1. Eligibility & Ordering Requirements

PrimeDermal.com ships exclusively to licensed medical professionals, clinics, and authorized healthcare facilities. By placing an order, you confirm that you are a licensed practitioner authorized to purchase and administer the products ordered. We reserve the right to verify licensure prior to fulfillment.

2. Order Processing & Fulfillment

Orders are processed on business days (Monday–Friday, excluding public holidays). Orders placed before 12:00 PM CST are typically processed the same business day. Orders placed after 12:00 PM CST or on weekends/holidays will be processed the next business day.

You will receive an order confirmation email upon placement and a separate shipping confirmation with tracking details once your order has been dispatched.

3. Shipping Rates & Zones

Domestic (United States)

  • Standard Shipping: $30.00 flat rate — estimated delivery 3–6 business days
  • Overnight Shipping (Toxins/Temperature-Sensitive Products): $50.00 flat rate — next business day delivery, subject to minimum order requirements (see Section 4)

International

  • Standard International Shipping: $30.00 flat rate — estimated delivery 5–10 business days, depending on destination and customs clearance
  • We currently ship to 27 countries worldwide. Please contact us if your country is not listed at checkout.

4. Overnight Shipping & Minimum Order Requirements

Overnight shipping is available for toxin products and other temperature-sensitive items requiring expedited handling. Orders that do not meet the minimum order threshold for overnight shipping will incur an additional $100.00 surcharge. This surcharge covers the specialized handling, cold-chain packaging, and carrier fees associated with sub-minimum overnight orders.

We strongly recommend consolidating toxin orders to meet the minimum threshold and avoid this surcharge.

5. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment in real time. If you do not receive tracking information within 1 business day of your expected dispatch date, please contact our support team.

6. International Shipping — Customs & Import Duties

PrimeDermal.com ships to licensed medical professionals in 27 countries internationally. Please be aware of the following:

  • Customs & Duties: All applicable import duties, taxes, and customs fees are the sole responsibility of the recipient. These charges are determined by your local customs authority and are not included in our shipping rates.
  • Regulatory Compliance: It is the recipient's responsibility to ensure that the products ordered are legally permitted for import and use in their country. PrimeDermal.com is not liable for shipments delayed, seized, or returned due to local regulatory restrictions.
  • Customs Documentation: We provide accurate commercial invoices and product declarations with all international shipments to facilitate customs clearance.
  • Delays: International delivery timelines are estimates only. Customs processing times vary by country and are outside our control.

7. Product Shipping Restrictions

Certain products — including botulinum toxins and other controlled or temperature-sensitive items — may be subject to additional shipping restrictions based on destination country regulations. PrimeDermal.com reserves the right to decline shipment of specific products to certain regions where import restrictions apply. If your order is affected, our team will contact you promptly to discuss alternatives.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please notify us within 48 hours of the expected delivery date. We will work with the carrier to investigate and resolve the issue. Claims submitted outside this window may not be eligible for replacement or refund.

9. Contact Us

For shipping inquiries, please contact our customer support team through the contact information provided on our website. Our team is available Monday–Friday during business hours